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Troubleshooting steps for Kindle Fire
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Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways:
Check your Internet connection
- Make sure that your device is connected through WiFi, 3G, 4G or LTE.
- If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.
Restart your device
Make sure you have the latest version of your game app installed from the Amazon App Store.
Make sure you have the latest version of your game app installed from the Amazon App Store.
(Note: Instructions may vary slightly depending on your device.)
- Open your Amazon Appstore by tapping the icon from your homescreen.
- Tap the Menu button, then select 'App Updates'.
- Find the game in the list of pending updates and tap the 'Update' button.
Restart your app by force-closing it:
- From the Home Screen go to 'Settings' > 'More' > 'Applications'.
- Filter by 'Running Applications'.
- Select the app and tap 'Force-Stop'.
- Return to the Home screen and re-start the game app.
Force close unnecessary background apps using the same steps as above.
Make sure that you have the latest software version of your device's operating system.
(Note: Instructions may vary slightly depending on your device.)
- Open your device's Settings app.
- Go to 'Device' (or 'Device Options') > 'System Updates'.
If the issue persists, uninstall/re-install the app (*).
(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.
(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that your game is backed up either through Facebook Connect or your email address from within the app. If your game is not backed up, Zynga may not be able to retrieve it.
* We do not recommend uninstalling the app if you are playing the following games:
- From the Home screen, tap 'Apps'.
- Tap and hold the app you want to remove.
- Tap 'Remove from device'. Some apps may ask for confirmation.
- Re-download the app from the Amazon Appstore.
- Open the app
- Re-connect to Facebook or log in with your email address
Note: You won't be charged again for previously purchased apps if you are using the same Amazon Account.
If you need additional support for your game on Kindle Fire, please follow this link.
If you need additional support for your game on Kindle Fire, please follow this link.
Facebook Connect issues on iOS
If you are experiencing any issues with Facebook Connect, make sure you have the most up-to-date version of the game.
If you are also using the Facebook app, please make sure that you have the most recent version as well.
To do this, please try the following steps:
- Open the App Store app.
- Tap on your Profile in the top-right corner.
- Scroll down to the Upcoming Automatic Updates / Available Updates section.
- Tap Update next to an individual app , or tap Update All.
If you're having trouble downloading the app, check your internet connectivity. For best results, connect to Wi-Fi before downloading.
Second workaround:
If you are experiencing any issues with Facebook Connect, please try the following steps:
Check if your Apps, Websites, and Games preferences within your Facebook app are turned on.
Second workaround:
If you are experiencing any issues with Facebook Connect, please try the following steps:
Check if your Apps, Websites, and Games preferences within your Facebook app are turned on.
- Open your Facebook app.
- Go to your Settings and Privacy.
- Then tap the Settings button.
- Scroll down, then tap Apps and Websites.
- From the Apps and Websites window, tap Apps, Websites and Games. From there, you can turn on/off the permission for Facebook to access third-party apps.
- Tap Turn On to allow you to interact with third-party apps, websites, and games using Facebook.
If you’re still having issues connecting your game to Facebook, please try our Additional Workaround below:
1. If you have the Facebook app installed on your device:
1. If you have the Facebook app installed on your device:
- In the Settings menu, tap the Log Out button.
- Open your Game App.
- From your game’s settings select Log In with Facebook. (Make sure that you allow Facebook to access your basic profile.)
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2. If you do not have the Facebook app installed on your device:
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- Open your Game App and disconnect from Facebook. If you are already disconnected, proceed to the next step.
- Open your mobile browser, go to www.facebook.com, and log-out from there. Repeat for all browsers on the device.
- Make sure that you are logged out of your Facebook account.
- Go back to your game and reconnect to Facebook.
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